Changes

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===I've filled in the registration, but not received a confirmation link in an email yet, where is it?===

===I've filled in the registration, but not received a confirmation link in an email yet, where is it?===

Once you have filled in the request account form on the registration page you should be sent an email with a link in it - '''it is essential that you click this link'''.  This confirms to us that your email address is valid and that you're not a computer. If you haven't received your email with a link in it (usually takes a few minutes), one of two problems will have occurred.  Either:

Once you have filled in the request account form on the registration page you should be sent an email with a link in it - '''it is essential that you click this link'''.  This confirms to us that your email address is valid and that you're not a computer. If you haven't received your email with a link in it (usually takes a few minutes), one of two problems will have occurred.  Either:

#You entered the wrong email address and the confirmation link has gone to the wrong address, or

#You entered the wrong email address and the confirmation link has gone to the wrong address, or

#The email has been sent but it's gone into your junk mail folder.   

#The email has been sent but it's gone into your junk mail folder.   

It's important that you write the correct email address in to prevent situation 1, if you haven't received the email within an hour of sending the request then please '''check your junk mail''' for our email, add us to your safe senders list then click on the confirmation link.

It's important that you write the correct email address in to prevent situation 1, if you haven't received the email within an hour of sending the request then please '''check your junk mail''' for our email, add us to your safe senders list then click on the confirmation link.<br>

:3. We are currently experiencing some technical issues and this is affecting the registration process. If you do not receive this email within 24 hours, please check your spam/junk mail. If the email is not there, please re-register using another email account and user name. This problem seems to be linked to institutional emails so if you have a generic email (e.g. gmail, hotmail, yahoo), please try this instead.

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===I've clicked the confirmation link but not received my password yet, where is it?===  

===I've clicked the confirmation link but not received my password yet, where is it?===  

We manually scrutinise every registration in order to ensure that we only let in approved users, so it sometimes '''takes up to 48 hours''' to get to your registration.  If it's been less than 48 hours please be patient for a while longer, if it's been longer than this and you still haven't received a password then please do email us at wikimaster@wikivet.net to prod us into action!

We manually scrutinise every registration in order to ensure that we only let in approved users, so it sometimes '''takes up to 48 hours''' to get to your registration.  If it's been less than 48 hours please be patient for a while longer, if it's been longer than this and you still haven't received a password then please do email us at wikimaster@wikivet.net to prod us into action!