Changes

We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via our customer contact page and state that your query is for the attention of the DPL.

We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via our customer contact page and state that your query is for the attention of the DPL.

Data Protection Lead: Bev Panto<br>

Data Protection Lead: Chris Trace <br>

Email address: bev@wikivet.net

Email address: c.trace@surrey.ac.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at '''wikimaster@wikivet.net'''

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at '''wikimaster@wikivet.net'''

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at wikimaster@wikivet.net if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at wikimaster@wikivet.net if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

 

Type of data

Lawful basis for processing  

!bgcolor="#A7C1F2" width="250px"|Purpose/Activity

To register you as a new user

!bgcolor="#A7C1F2" width="220px"|Type of data

(a) Identity

!bgcolor="#A7C1F2" width="230px"|Lawful basis for processing  

(b) Contact

Performance of a contract with you

!align="left"|To register you as a new user

To process and deliver your service including:

|'''(a)''' Identity<br>

(a) Verification of Professional Membership where relevant

'''(b)''' Contact<br>

(b) Collect and recover money owed to us where relevant

|Performance of a contract with you

(a) Identity

(b) Contact

!align="left"|To process and deliver your service including:<br>

(c) Financial

'''(a)''' Verification of Professional Membership where relevant<br>

(d) Transaction

'''(b)''' Collect and recover money owed to us where relevant

(e) Marketing and Communications

|'''(a)''' Identity<br>

(a) Performance of a contract with you

'''(b)''' Contact<br>

(b) Necessary for our legitimate interests to recover debts owed to us

'''(c)''' Financial<br>

To manage our relationship with you which will include:

'''(d)''' Transaction<br>

(a) Notifying you about changes to our terms or privacy policy

'''(e)''' Marketing and Communications

(b) Informing you of changes and additions to content

|'''(a)''' Performance of a contract with you<br>

(c)Asking you to leave a review or take a survey

'''(b)''' Necessary for our legitimate interests to recover debts owed to us

(a) Identity

(b) Contact

!align="left"|To manage our relationship with you which will include:<br>

(c) Profile

'''(a)''' Notifying you about changes to our terms or privacy policy<br>

(d) Marketing and Communications

'''(b)''' Informing you of changes and additions to content<br>

(a) Performance of a contract with you

'''(c)'''Asking you to leave a review or take a survey

(b) Necessary to comply with a legal obligation

|'''(a)''' Identity<br>

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

'''(b)''' Contact<br>

To enable you to participate in a prize draw, competition or complete a survey

'''(c)''' Profile<br>

(a) Identity

'''(d)''' Marketing and Communications

(b) Contact

|'''(a)''' Performance of a contract with you<br>

(c) Profile

'''(b)''' Necessary to comply with a legal obligation<br>

(d) Usage

'''(c)''' Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

(e) Marketing and Communications

(a) Performance of a contract with you

!align="left"|To enable you to participate in a prize draw, competition or complete a survey

(b) Necessary for our legitimate interests to study how users use our products/services, to develop them and grow our resource/business

|'''(a)''' Identity<br>

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

'''(b)''' Contact<br>

(a) Identity

'''(c)''' Profile<br>

(b) Contact

'''(d)''' Usage<br>

(c) Technical

'''(e)''' Marketing and Communications

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

|'''(a)''' Performance of a contract with you<br>

(b) Necessary to comply with a legal obligation

'''(b)''' Necessary for our legitimate interests to study how users use our products/services, to develop them and grow our resource/business

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising  

(a) Identity

!align="left"|To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(b) Contact

|'''(a)''' Identity<br>

(c) Profile

'''(b)''' Contact<br>

(d) Usage

'''(c)''' Technical

(e) Marketing and Communications

|'''(a)''' Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise<br>

(f) Technical

'''(b)''' Necessary to comply with a legal obligation

Necessary for our legitimate interests to study how users use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our websites, products/services, marketing, user/consumer relationships and experiences

!align="left"|To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Technical

|'''(a)''' Identity<br>

(b) Usage

'''(b)''' Contact<br>

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

'''(c)''' Profile<br>

To make suggestions and recommendations to you about goods or services that may be of interest to you

'''(d)''' Usage<br>

(a) Identity

'''(e)''' Marketing and Communications<br>

(b) Contact

'''(f)''' Technical

(c) Technical

|Necessary for our legitimate interests to study how users use our products/services, to develop them, to grow our business and to inform our marketing strategy

(d) Usage

(e) Profile

!align="left"|To use data analytics to improve our websites, products/services, marketing, user/consumer relationships and experiences

Necessary for our legitimate interests to develop our products/services and grow our business

|'''(a)''' Technical<br>

'''(b)''' Usage

|Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

!align="left"|To make suggestions and recommendations to you about goods or services that may be of interest to you

|'''(a)''' Identity<br>

'''(b)''' Contact<br>

'''(c)''' Technical<br>

'''(d)''' Usage<br>

'''(e)''' Profile

|Necessary for our legitimate interests to develop our products/services and grow our business

==='''AUTOMATED DECISION MAKING'''===

==='''AUTOMATED DECISION MAKING'''===

Because everyone (not just lawyers) should be able to easily understand how and why their information is collected and used, we use common language instead of more formal terms throughout this Policy. To help ensure your understanding of some particular key terms, here is a table of translations:

Because everyone (not just lawyers) should be able to easily understand how and why their information is collected and used, we use common language instead of more formal terms throughout this Policy. To help ensure your understanding of some particular key terms, here is a table of translations:

When we say...

... we mean:

!bgcolor="#A7C1F2" width="200px"|When we say...

"WikiVet" / "The WikiVet Trading Company”/WTC/The WikiVet Educational Foundation" /”WEF” "we" / "us" / "our"

!bgcolor="#A7C1F2"|... we mean:

The WikiVet Trading Company Ltd, and/or The WikiVet Educational Foundation, the UK registered charity that operates the WikiVet sites.

"WikiVet Sites" / “The Websites”/"our services"

!align="left"|"WikiVet" / "The WikiVet Trading Company”/WTC/The WikiVet Educational Foundation" /”WEF” "we" / "us" / "our"

WikiVet websites and services (regardless of language), including our main projects, such as WikiVet and WikiVet LIVE!, as well as mobile applications, APIs, emails, and notifications; excluding, however, sites and services listed in the "What This Privacy Policy Doesn't Cover" section below.

|The WikiVet Trading Company Ltd, and/or The WikiVet Educational Foundation, the UK registered charity that operates the WikiVet sites.

"you" / "your" / "me"

You, regardless of whether you are an individual, group, or organization, and regardless of whether you are using the WikiVet Sites or our services on behalf of yourself or someone else.

!align="left"|"WikiVet Sites" / “The Websites”/"our services"

"this Policy" / "this Privacy Policy"

|WikiVet websites and services (regardless of language), including our main projects, such as WikiVet and WikiVet LIVE!, as well as mobile applications, APIs, emails, and notifications; excluding, however, sites and services listed in the "What This Privacy Policy Doesn't Cover" section below.

This document, entitled the "WikiVet Privacy Policy".

"contributions"

!align="left"|"you" / "your" / "me"

Content you add or changes you make to any WikiVet Sites.

|You, regardless of whether you are an individual, group, or organization, and regardless of whether you are using the WikiVet Sites or our services on behalf of yourself or someone else.

"personal information"

Information you provide us or information we collect from you that could be used to personally identify you. To be clear, while we do not necessarily collect all of the following types of information, we consider at least the following to be “personal information” if it is otherwise nonpublic and can be used to identify you:

!align="left"|"this Policy" / "this Privacy Policy"

(a) your real name, address, phone number, email address, password, identification number on government-issued ID, IP address, user-agent information, credit card number;

|This document, entitled the "WikiVet Privacy Policy".

(b) when associated with one of the items in subsection (a), any sensitive data such as date of birth, gender, sexual orientation, racial or ethnic origins, marital or familial status, medical conditions or disabilities, political affiliation, and religion; and

(c) any of the items in subsections (a) or (b) when associated with your user account.

!align="left"|"contributions"

"third party" / "third parties"

|Content you add or changes you make to any WikiVet Sites.

Individuals, entities, websites, services, products, and applications that are not controlled, managed, or operated by WTC or WEF.

Legitimate Interest

!align="left"|"personal information"

|Information you provide us or information we collect from you that could be used to personally identify you. To be clear, while we do not necessarily collect all of the following types of information, we consider at least the following to be “personal information” if it is otherwise nonpublic and can be used to identify you:<br>

'''(a)''' your real name, address, phone number, email address, password, identification number on government-issued ID, IP address, user-agent information, credit card number;<br>

'''(b)''' when associated with one of the items in subsection (a), any sensitive data such as date of birth, gender, sexual orientation, racial or ethnic origins, marital or familial status, medical conditions or disabilities, political affiliation, and religion; and<br>

'''(c)''' any of the items in subsections (a) or (b) when associated with your user account.

 

!align="left"|"third party" / "third parties"

|Individuals, entities, websites, services, products, and applications that are not controlled, managed, or operated by WTC or WEF.

 

 

 

 

'''Legitimate Interest'''<br>

The interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting Us.

The interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting Us.

Performance of Contract

'''Performance of Contract'''<br>

Comply with a legal or regulatory obligation.

Comply with a legal or regulatory obligation  

Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

A ''cookie'' is a tiny data file that is transferred onto your computer, mobile phone, or any other device that you use to access the WikiVet Sites, generally used for authentication and occasionally tracking. Every cookie expires after a certain period of time, but that period varies depending on what the cookie is used for and how your browser is configured. A “session” cookie is one that generally expires when you close your web browser or mobile application. A “persistent” cookie is one that remains in your device, even after you close your browser or mobile application. A persistent cookie expires according to the duration set by us (or when you delete it manually).  

A ''cookie'' is a tiny data file that is transferred onto your computer, mobile phone, or any other device that you use to access the WikiVet Sites, generally used for authentication and occasionally tracking. Every cookie expires after a certain period of time, but that period varies depending on what the cookie is used for and how your browser is configured. A “session” cookie is one that generally expires when you close your web browser or mobile application. A “persistent” cookie is one that remains in your device, even after you close your browser or mobile application. A persistent cookie expires according to the duration set by us (or when you delete it manually).  

You may remove or disable cookies through your browser settings.

You may remove or disable cookies through your browser settings.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and recent visits.  

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and recent visits.  

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Partners  

 

Any of WikiVet’s partner organisations, with whom we may share your information in line with this Privacy Policy, in order to optimise the user experience and security of your data.

 

Email service providers

'''Partners'''<br>

WikiVet uses third party Email service providers such as MailChimp in order to send you marketing content, newsletters and update emails. In order to deliver this service, we share your details with our email service providers.

*Any of WikiVet’s partner organisations, with whom we may share your information in line with this Privacy Policy, in order to optimise the user experience and security of your data.

Analytics tools

*Email service providers

WikiVet uses analytics tools such as Google Anaytics to track the way that users interact with our website and produce aggregate data for further analysis.  

*WikiVet uses third party Email service providers such as MailChimp in order to send you marketing content, newsletters and update emails. In order to deliver this service, we share your details with our email service providers.

Payment providers

*Analytics tools.

*WikiVet uses analytics tools such as Google Anaytics to track the way that users interact with our website and produce aggregate data for further analysis.  

 

 

'''Payment providers'''<br>

In order to facilitate any payments or donations made on our sites, we facilitate the sharing of your Financial Data with payment providers eg Paypal.

In order to facilitate any payments or donations made on our sites, we facilitate the sharing of your Financial Data with payment providers eg Paypal.

Marketing and insights providers

 

 

'''Marketing and insights providers'''<br>

Marketing and insights tools allow us to understand our users better so that we may provide you with the best possible website, products and customer service experience. We may share certain information about our consumers to facilitate this process.

Marketing and insights tools allow us to understand our users better so that we may provide you with the best possible website, products and customer service experience. We may share certain information about our consumers to facilitate this process.

Feedback forms  

 

 

'''Feedback forms''' <br>

On occasion we may ask you for your feedback or to review a new page, resource or event, and in order to do this efficiently, we engage a third party to send out feedback forms on our behalf.

On occasion we may ask you for your feedback or to review a new page, resource or event, and in order to do this efficiently, we engage a third party to send out feedback forms on our behalf.