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Specific Issues in Communication (view source)
Revision as of 14:39, 9 August 2012
, 14:39, 9 August 2012Created page with "==Introduction== There are many challenging contexts and situations for veterinary professionals when they communicate with clients. The skills necessary to carry out the tas..."
==Introduction==
There are many challenging contexts and situations for veterinary professionals when they communicate with clients. The skills necessary to carry out the tasks of the veterinary consultation must be well understood, and must be used flexibly and responsibly in a variety of specific situations
==Key Ares==
<div style="float: left; width: 50%">
<big><b>Cultural and social diversity</b></big>
*Ethnicity and nationality
*Language
*Socioeconomic status
*Disability
*Gender
*Educational status
*Age
<big><b>Handling emotions and difficult questions</b></big>
*Distress
*Fear
*Anger
*Aggression
*Denial
*Guilt, doubts
<big><b>Skills for specific clinical contexts</b></big>
*Emergency medicine e.g. time management, prioritisation
*Palliative medicine e.g. oncology
*Dealing with wildlife
<big><b>Dealing with uncertainty</b></big>
*Uncertain prognosis
*Unexplained clinical signs
*Changing relationships with clients
</div><div style="float: left; width: 50%">
<big><b>Sensitive issues</b></big>
*Animal welfare
*Animal abuse
*Breaking bad news
*Discuss death, euthanasia and bereavement
*Discuss animal behaviour problems e.g. aggression
<big><b>Communication impairment</b></big>
*Hearing impairment
*Visual impairment
<big><b>Handling mistakes and complaints</b></big>
*Own and others’
<big><b>Specific application of explanation and planning skills</b></big>
*Informed consent
*Prescribing cascade and obtaining off-label consent
*Health promotion and prophylactic treatment regimes
*Risk management
</div>
[[Category:Communication Skills]]
There are many challenging contexts and situations for veterinary professionals when they communicate with clients. The skills necessary to carry out the tasks of the veterinary consultation must be well understood, and must be used flexibly and responsibly in a variety of specific situations
==Key Ares==
<div style="float: left; width: 50%">
<big><b>Cultural and social diversity</b></big>
*Ethnicity and nationality
*Language
*Socioeconomic status
*Disability
*Gender
*Educational status
*Age
<big><b>Handling emotions and difficult questions</b></big>
*Distress
*Fear
*Anger
*Aggression
*Denial
*Guilt, doubts
<big><b>Skills for specific clinical contexts</b></big>
*Emergency medicine e.g. time management, prioritisation
*Palliative medicine e.g. oncology
*Dealing with wildlife
<big><b>Dealing with uncertainty</b></big>
*Uncertain prognosis
*Unexplained clinical signs
*Changing relationships with clients
</div><div style="float: left; width: 50%">
<big><b>Sensitive issues</b></big>
*Animal welfare
*Animal abuse
*Breaking bad news
*Discuss death, euthanasia and bereavement
*Discuss animal behaviour problems e.g. aggression
<big><b>Communication impairment</b></big>
*Hearing impairment
*Visual impairment
<big><b>Handling mistakes and complaints</b></big>
*Own and others’
<big><b>Specific application of explanation and planning skills</b></big>
*Informed consent
*Prescribing cascade and obtaining off-label consent
*Health promotion and prophylactic treatment regimes
*Risk management
</div>
[[Category:Communication Skills]]