Changes

==Introduction==

==Introduction==

Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.  

Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.  

<big><b>Face-to-face communication</b></big>

<big><b>Face-to-face communication</b></big>

*Develop an awareness of environmental factors , both physical and social

*Develop an awareness of environmental factors , both physical and social

**Be aware of the use of body language, both in the veterinary professional and the client

*Be aware of the use of body language, both in the veterinary professional and the client

<big><b>Telephone communication</b></big>

<big><b>Telephone communication</b></big>

*Be able to use appropriate media for presentations to groups (e.g. Power point)

*Be able to use appropriate media for presentations to groups (e.g. Power point)

[[Category:Communication Skills]]

[[Category:Communication Skills]]