Mode of Communication
|Created by the veterinary profession for you - find out more about WikiVet||NEW CONTENT!|
Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.
- Develop an awareness of environmental factors , both physical and social
- Be aware of the use of body language, both in the veterinary professional and the client
- Know the limitations of, and be able to adapt to, the specific demands of communication over the telephone
- Record an accurate initial patient assessment and subsequent progress notes in clear and concise language
- Write referral letters in a manner that is well-structured, comprehensible and clear
- Complete certification, prescriptions and insurance forms legibly, clearly and accurately
- Compose sensitively worded condolence cards or letters
Computer-based and electronic media
- Have sufficiently competent IT skills to ensure patients’ records are completed accurately
- Be familiar with a range of commonly used veterinary computer record systems
- Be aware of confidentiality issues pertaining to the use of fax, e-mail, texts and social networking sites for communication and be able to decide where their use is appropriate.
- Be able to use appropriate media for presentations to groups (e.g. Power point)
|WikiVet® Introduction - Help WikiVet - Report a Problem|