Mode of Communication

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Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.

Key Areas

Face-to-face communication

  • Develop an awareness of environmental factors , both physical and social
  • Be aware of the use of body language, both in the veterinary professional and the client

Telephone communication

  • Know the limitations of, and be able to adapt to, the specific demands of communication over the telephone

Written communication

  • Record an accurate initial patient assessment and subsequent progress notes in clear and concise language
  • Write referral letters in a manner that is well-structured, comprehensible and clear
  • Complete certification, prescriptions and insurance forms legibly, clearly and accurately
  • Compose sensitively worded condolence cards or letters

Computer-based and electronic media

  • Have sufficiently competent IT skills to ensure patients’ records are completed accurately
  • Be familiar with a range of commonly used veterinary computer record systems
  • Be aware of confidentiality issues pertaining to the use of fax, e-mail, texts and social networking sites for communication and be able to decide where their use is appropriate.
  • Be able to use appropriate media for presentations to groups (e.g. Power point)

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