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Created page with "==Introduction== Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All form..."
==Introduction==
Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.
==Key Areas==
<big><b>Face-to-face communication</b></big>
*Develop an awareness of environmental factors , both physical and social
**Be aware of the use of body language, both in the veterinary professional and the client
<big><b>Telephone communication</b></big>
*Know the limitations of, and be able to adapt to, the specific demands of communication over the telephone
<big><b>Written communication</b></big>
*Record an accurate initial patient assessment and subsequent progress notes in clear and concise language
*Write referral letters in a manner that is well-structured, comprehensible and clear
*Complete certification, prescriptions and insurance forms legibly, clearly and accurately
*Compose sensitively worded condolence cards or letters
<big><b>Computer-based and electronic media</b></big>
*Have sufficiently competent IT skills to ensure patients’ records are completed accurately
*Be familiar with a range of commonly used veterinary computer record systems
*Be aware of confidentiality issues pertaining to the use of fax, e-mail, texts and social networking sites for communication and be able to decide where their use is appropriate.
*Be able to use appropriate media for presentations to groups (e.g. Power point)
[[Category:Communication Skills]]
Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.
==Key Areas==
<big><b>Face-to-face communication</b></big>
*Develop an awareness of environmental factors , both physical and social
**Be aware of the use of body language, both in the veterinary professional and the client
<big><b>Telephone communication</b></big>
*Know the limitations of, and be able to adapt to, the specific demands of communication over the telephone
<big><b>Written communication</b></big>
*Record an accurate initial patient assessment and subsequent progress notes in clear and concise language
*Write referral letters in a manner that is well-structured, comprehensible and clear
*Complete certification, prescriptions and insurance forms legibly, clearly and accurately
*Compose sensitively worded condolence cards or letters
<big><b>Computer-based and electronic media</b></big>
*Have sufficiently competent IT skills to ensure patients’ records are completed accurately
*Be familiar with a range of commonly used veterinary computer record systems
*Be aware of confidentiality issues pertaining to the use of fax, e-mail, texts and social networking sites for communication and be able to decide where their use is appropriate.
*Be able to use appropriate media for presentations to groups (e.g. Power point)
[[Category:Communication Skills]]