Mode of Communication

Introduction

Veterinary professionals need to be able to communicate effectively, and with appropriate confidentiality. in spoken, written and electronic formats. All formats require adaptation of skills and techniques.

Key Areas

Face-to-face communication

• Develop an awareness of environmental factors , both physical and social
• Be aware of the use of body language, both in the veterinary professional and the client

Telephone communication

• Know the limitations of, and be able to adapt to, the specific demands of communication over the telephone

Written communication

• Record an accurate initial patient assessment and subsequent progress notes in clear and concise language
• Write referral letters in a manner that is well-structured, comprehensible and clear
• Complete certification, prescriptions and insurance forms legibly, clearly and accurately
• Compose sensitively worded condolence cards or letters

Computer-based and electronic media

• Have sufficiently competent IT skills to ensure patients’ records are completed accurately
• Be familiar with a range of commonly used veterinary computer record systems
• Be aware of confidentiality issues pertaining to the use of fax, e-mail, texts and social networking sites for communication and be able to decide where their use is appropriate.
• Be able to use appropriate media for presentations to groups (e.g. Power point)