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<big><b>Face-to-face communication</b></big>
 
<big><b>Face-to-face communication</b></big>
 
*Develop an awareness of environmental factors , both physical and social
 
*Develop an awareness of environmental factors , both physical and social
**Be aware of the use of body language, both in the veterinary professional and the client
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*Be aware of the use of body language, both in the veterinary professional and the client
    
<big><b>Telephone communication</b></big>
 
<big><b>Telephone communication</b></big>
Author, Donkey, Bureaucrats, Administrators
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